Effective Business and Service Continuity Management in an Age of Turbulence Module Series

Program Days:
Module A: 5 half days, 1 unit
October 20, 21, 22, 29 (live online)
October 28 (asynchronous)
Module B: 5 half days, 1 unit
October 4, 5, 8, 12 (live online)
October 11 (asynchronous)
Module C: 5 half days, 1 unit
November 8, 9, 10, 16 (live online)
November 15 (asynchronous)
1:30 PM to 5:00 PM GMT+08 on all dates
FORMAT
Live Online with Asynchronous Sessions
FEES:
TOTAL PROGRAM FEE:
PHP 70,000.00 or USD 1,400.00*
FEE PER MODULE:
PHP 25,000.00 or USD 500.00*
*Based on USD 1 = PHP 50. The prevailing exchange rate at the date of payment may apply.
Let us know if you are interested to avail of early bird/group discount or discuss payment terms.
Alumni status will be granted
upon completion of the program

Program Overview

Resilience has become a strategic goal for organizations in this current era characterized by persistent turbulence emanating from natural and human-induced hazards. Resilience is underpinned by the ability of the organization to sustain practices that support preparedness and foresight on risks, as well as the agility and flexibility to direct organizational action towards a strategic vision in turbulent contexts. One of the ways that organizations can perpetuate resilient practices is through effective business and service continuity management, which is a system of processes that enable organizations to operate continuously amid disruptions.

A process approach to business and service continuity management signifies that organizations go through a three-phase journey, which include: (a) development phase of the business continuity plan (BCP), (b) implementation phase of the BCP, and (c) appraisal phase of the BCP. In order to achieve effective business and service continuity management, organizations have to devote equal time and attention to each phase.

While most organizations go through rigorous process of developing their BCPs, there are instances when attention falls short in the implementation and appraisal stages. The implementation of BCPs during a crisis or a disaster is met with challenges, often because of the context mismatch between the plan and the actual scenario, the lack of management support, and also the lack of training programs that sometimes cause organizational members freeze, become disconcerted, and forget their BCPs. These challenges can be addressed systematically by creating champions of BCP and resilience, as well as by designing appropriate advocacy and training programs that can allow organizational members to rehears and internalize their BCPs, so that they become a muscle memory across all levels of the organization.

This program is designed to help participants establish organizational practices that support effective implementation and appraisal processes of their respective business and service continuity plans.

Program Objectives

This program aims to make the participants champions of organizational resilience by equipping them with the techniques and skill sets necessary to effectively develop, implement, and appraise their respective BCPs. The program is comprised of three modules that focuses on each stage, and utilizes interactive and immersive methodologies.

What You Will Learn
  • Module A: Developing the Continuity Plan (5 half days)
    • This module aims to help participants develop a continuity plan that is appropriate for their context. This module provides a framework for developing a continuity plan, while being specific on the differences between the needs and processes of the public sector and the private sector (specifically for micro, small, and medium enterprises).
    • At the end of this course, the participants are expected to have a working draft of their continuity plan that can be subjected to testing.
  • Module B: Implementing the Continuity Plan (5 half days)
    • This module aims to help participants strengthen the existing testing and maintenance programs of their respective organization to ensure that its reliable, workable, and acceptable to their recovery requirements
    • At the end of this module, the participants are expected to design the appropriate exercise plan (from defining the scope and objectives to evaluation result management). This includes crisis simulation and table top exercises relevant to the context of the organization (virtual and non-virtual).
  • Module C: Appraising the Continuity Plan (5 half days)
    • This module aims to help the participants integrate the results of their business/service continuity implementation, and to facilitate continual improvements focused on operational viability. In this module, emphasis will be given on creating a culture of organizational learning, and documenting organizational history to institutionalize knowledge and lessons from previous crisis and disaster experiences.
    • At the end of this module, participants are expected to present an action plan that provides details on feedback loops, development of advocacy activities and training interventions, and a creation of an information repository that can help them undertake information-driven decisions during crisis contexts.
Key Benefits

Well-Structured Program and World-Class Faculty

The online program offers a venue for high-impact learning with real-time, experiential, and interactive online sessions. Participants will learn from AIM’s world-class faculty and its network of industry leaders and practitioners.

A Process Perspective of Continuity Management

The program deep dives into the end-to-end process of continuity management, so that the participants gain a holistic and system-wide understanding of how to effectively manage business and service continuity.

Skill set for Effective Business and Service Continuity Management in Turbulent Environments

The program enhances the participants’ capability to lead and manage in turbulent contexts, as well as to design appropriate programs that can help make their organizations risk prepared, which can in turn become a building block for achieving organizational resilience.

Who Should Attend

Managers, supervisors, and program specialists from the public and private sector who are involved in continuity management, risk management, communication and public relations, who can champion organizational resilience within their respective organizations.

Entrepreneurs and Business Owners who want to make sure that their business is risk prepared, and can continue to withstand the demands of a turbulent environment.