Customer Relationship Management

Customer Relationship Management

In this era of hyper-competition, customer relationships are critical for the success of a business. Effective customer management helps to maintain a high touch in this high-tech environment. Customer Relationship Management (CRM) is the process of building and...
Enterprise Risk Management

Enterprise Risk Management

The Enterprise Risk Management (ERM) is designed for the senior executive in charge of a major functional area or business unit and is responsible for influencing the company’s risk management policies and strategies. This program is designed to help participants...
Corporate and Strategic Planning

Corporate and Strategic Planning

Businesses of all sizes require Strategic Planning to establish an organizational direction. Effective Strategic Planning is the key to achieving growth and success; however, even great strategies fail when executed poorly. While a well-planned business strategy plays...
Finance for Non-Finance Managers

Finance for Non-Finance Managers

Finance for Non-Finance Managers (FNFM) addresses the needs of functional managers and executives from various fields of specialization who want to gain a more integrated perspective of the inter-related functions of a firm. The course provides an understanding of the...
Strategic Disaster Risk Management and Leadership

Strategic Disaster Risk Management and Leadership

The Strategic Disaster Risk Management and Leadership focuses on resilience leadership and risk governance and is designed to equip executives, managers and technical officers with the skill set, tool set, and mindset in achieving both individual and organizational...