Operations Manager Executive Certificate Program

Program Overview

With the dynamism of markets, fierceness of competition, and the changes in how materials and talent are deployed globally, the demand from businesses and organizations is at its highest. Achieving Operational Excellence is a crucial competitive advantage. How organizations strategize, design, and execute our production of products and deliver our services has been the difference between the most successful companies versus those left behind. Further, Operations Management goes beyond manufacturing or service delivery. Rather, being strong in Operations is a core capability which applies broadly to how the organization executes its processes such as business planning, human resource management, or even finance. Efficient operations mean higher production, better quality, lower costs, less use of resources, and less waste. These all add tremendous value to the customers. History has shown that Operational Excellence has been the differentiator of the best organizations across the globe in various industries. Further, Operations is a key lever for continuous improvement. In that way, the organization evolves and becomes better tomorrow compared to today. Lastly, with urgency for climate action, the pursuit of Sustainable Development Goals (SDGs), and the imperative to build resilience in our supply chains against unprecedented disruptions, excellent operations have profound implications for the health of our planet, the well-being of communities, and the stability of global economies.

This Postgraduate Certificate in Operations Management empowers leaders to address these interconnected challenges and turn them into opportunities. Participants will learn the foundations of Operations Managing including operations strategy, design, process analysis, process improvement, quality management, assurance, supply chain, and project management. In the program, the leader’s decision-making capability would be bolstered through a deeper appreciation of systems thinking, financial management, and risk management. The program provides an opportunity to challenge the status quo and imagine the future of their operations. The participant will practice newly acquired skills through a business strategy game, competing in a global business simulation. Further, the participants will be expected to develop a full improvement project in their own organization. Lastly, this program puts emphasis on the leadership capability of the operations manager. It challenges the participants to rally his/her team to achieve excellent operations every day. It prepares the operations leader to partner with stakeholders, lead the organization, and effect change.

This program offers the private and public sector leaders, Operations managers, and entrepreneurs an excellent opportunity to learn how the best organizations in the world Achieve Operational Excellence. Through the Case Study Method, Operations Simulation, and a mentored business improvement project, the participants will gain both a broader appreciation and deeper mastery of Operations Management theory and practice. Ultimately, equipping the leaders with capabilities and confidence to tackle their organizations’ key challenges and pursuing priority opportunities.