Program Objectives
At the end of the program, participants should be able to:
• Increase their knowledge of what coaching is, when to use it and how to do it
• Know how to produce meaningful coaching plans with their staff members that
include goals, objectives, success criteria and timescales for review
• Practice the component elements of a coaching session such as active listening,
powerful questioning, giving, and receiving feedback and developing trust and
empathy
• Know how to structure a coaching session or coaching conversation
What You Will Learn
- Role of a Leader/Manager
- Challenges in Today’s Work Environment
- Coaching and its Benefits
- ICF Code of Ethics
- Coaching Principles and Mindsets
- Coaching Skills
- The Coaching Relationship
- Coaching Contract and Planning
Key Benefits
- Leaders will feel more confident to tackle issues of poor performance in the workplace and to engage in meaningful conversations with their staff about personal and career development needs.
- Organizations will develop a more inclusive culture.
- Staff members will feel more engaged and empowered.
Who Should Attend
The program is recommended for all people managers and leaders, regardless of level or experience, who are committed to improving their leadership skills.
