Managing and Measuring Performance in Public Organizations

Program Days:

June 4, 6, 11, 20, 27, 2024
1:30 PM to 5:00 PM (GMT+08) on all dates

Delivered online via live virtual interactive sessions in Zoom

PHP 25,990.00 or USD 473.00*
* The prevailing exchange rate at the date of payment may apply.

Let us know if you are interested to avail of early bird/group discount or discuss payment terms.

Program Overview

The scope of performance management is broad. Performance management has become a central part of governance and decision-making at all levels of government including both domestic and international. There are many barriers to improving public organizational performance in most settings due to varied interests from stakeholders such as legislative bodies, other elected officials, chief executive officers, managers, and employees, agencies in higher levels of government, customers, and constituents, and relevant professional organizations.

An integrated and holistic approach is vitally important for designing and implementing effective performance measurement systems. Performance measurement is essential to support and strengthen other management and decision-making processes such as planning, budgeting, the management of organizations and employees, program management, process improvement, grants and contract management, and comparative benchmarking. The course will strongly focus on advancing a public service perspective through analyzing, synthesizing, thinking critically, solving problems, and making evidence-informed decisions in a complex and dynamic environment.

Program Objectives

The new public administration requires developing interdisciplinary leaders and managers.

To address Grand Challenges in the new public administration, the course will examine performance management through measurement across functions and sectors to determine if performance management improves public organizational performance.

Participants will learn how to design and implement performance management systems in a sequence of essential steps to full-scale implementation and evaluation.

Joining the program will raise participants’ career development potential and abilities, skills, and knowledge for serving the public through improved performance management and measurement systems.

What You Will Learn

Day 1: Introduction to Performance Management and Measurement
Developing Effective Performance Management Systems
Day 2: Developing a Performance Framework for Targeting Results
Day 3: Defining Performance Indicators, Reporting and Analyzing Performance Information
Day 4: Using Performance Measures to Support Strategic Planning and Management
Performance-Informed Budgeting
Managing Employees, Programs and Organizational Units
Day 5: Improving Quality and Process
Soliciting Stakeholder Feedback
Using Comparative Measures to Benchmark Performance


Key Benefits

The online program offers a venue for high-impact learning through hands-on project learning and interactive lectures. The participants will learn from AIM’s world-class faculty, industry leaders, and practitioners’ networks.

Gain an Integrated Perspective of Performance Management and Measurement in Public Organizations 

The program helps leaders, managers, supervisors, and individual contributors to develop a broader public perspective and a deeper understanding of governance, influence, networks, stakeholders, and policy formulation linkages between key decision-makers and teams in public organizations.

Enhanced Understanding of Performance Management and Measurement Systems within an Integrated Cross-Functional and Cross-Sector Approach

The program enhances the participants’ capability to lead and manage in cross-functional and cross-sector settings that will improve the strategic daily use of performance information by leaders and managers to correct problems before they manifest in performance deficiencies.

Participants will develop skills and abilities to demonstrate outcomes resulting from the resources that the program, agency, or organization has consumed to appropriate managers, stakeholders, clients, and citizens. In addition, participants will learn how to improve organizational performance over time by using performance information to identify and correct deficiencies in the production process.

Who Should Attend

Public leaders and management officials in all government agencies, government relations leaders and managers in business, community leaders, lobbyists, and policy advisors seeking to develop their knowledge and skills to modernize and reinvigorate public service, reinforce intergovernmental relations, develop new approaches to public governance and engagement, advance national interests in changing global contexts, strengthen social and economic development, and develop and implement sustainability practices through cross-sector partnerships.